Please read the following terms and conditions carefully before booking any tour or travel service with us. By booking with Bandhan Tours, you agree to abide by the following terms:

1. Booking & Payment

• A 50% booking amount must be paid at the time of booking confirmation.
• Full payment must be completed at least 15 days prior to the departure date.

2. Cancellation Policy
General Cancellation Terms:

• All cancellation requests must be submitted in writing via email to operation@bandhantours.com.
• Cancellations will be considered effective from the date they are received and acknowledged by our team.
• If eligible, refunds will be processed according to the terms outlined below and may take up to 30 working days to reflect in the original mode of payment.
  

Cancellation Charges:
Cancellation fees per traveller will be based on the number of days before the tour departure, calculated from the date we receive the written cancellation request.

• Flight cancellation charges will be as per the respective airline’s terms and conditions.
• Please review this policy carefully before confirming your booking. For clarification, feel free to contact us.

3. Inclusions & Exclusions

• Inclusions and exclusions are clearly mentioned in each tour itinerary.
• Anything not specifically mentioned as “included” is considered excluded.

4. Changes in Itinerary

• We reserve the right to modify the itinerary due to unforeseen circumstances such as weather, strikes, or operational constraints.
• No refunds will be provided for unused services or facilities.

5. Transportation & Accommodation

• Transportation and hotel categories will be as per the tour itinerary.
• Room upgrades or vehicle changes may be possible at additional cost.
• Room allotment is at the sole discretion of the hotel.

6. Responsibilities

• Bandhan Tours acts only as an agent for hotels, transport companies, and other service providers.
• We are not responsible for any loss, injury, or damage resulting from delays, accidents, natural disasters, or other unforeseen events.
• Travellers are responsible for their personal belongings.

7. Documents & Identification

• A government-approved photo ID (e.g., Aadhaar, PAN, Passport) is mandatory for all travellers at the time of booking and check-in.
• Children must carry valid proof of age.

8. Health & Safety

• It is the traveler’s responsibility to ensure they are medically fit for the journey.
• Please inform us in advance of any special requirements or medical conditions.

9. Punctuality

• Guests must be ready at the designated departure time each day.
• The company vehicle will not wait for latecomers.
• Any services missed due to personal delays will be at the guest’s expense.

10. Non-Refundable Components

• Certain services—such as flight tickets, visa fees, insurance, or specially contracted hotel rates—may be non-refundable, regardless of the cancellation date.
• These will be specified at the time of booking.

11. Partial Cancellations

• If one or more travellers in a group cancel, the pricing for the remaining participants may be revised.
  

12. Tour Cancellation by Bandhan Tours Pvt. Ltd.

Minimum Participation:

• We reserve the right to cancel any tour due to insufficient participation or other unforeseen reasons.
• In such cases, a full refund will be provided, excluding non-recoverable costs.

Force Majeure:

• If the tour is cancelled due to events beyond our control (e.g., natural disasters, war, pandemics, government restrictions), we will refund all recoverable costs after deducting non-refundable expenses.

13. Refund Process

• Processing Time: Refunds, if applicable, will be processed within 30 days of receiving the cancellation request, subject to all required documentation.
• Mode of Refund: Refunds will be made to the original payment method or as otherwise agreed.

14. Changes & Amendments

• Requests to change travel dates, destinations, or participant names are subject to availability and may incur additional charges as per supplier policies.
  

15. No-Show Policy

• Failure to join the tour or being absent at the start will be treated as a cancellation, and no refund will be provided.